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Contact Details

TELEPHONE SYSTEM

We constantly monitor and gather statistical information of our management and performance to answer your telephone calls.The surgery receives an average of 300 calls a day during opening hours. The calls are handled in the first instance by our auto attendant and directed to the first available receptionist . Most times you will be placed in a queue and waiting time can vary from 3 to up to 15 minutes. Our peak call traffic is usually between 8:30 am-10:am and 3 pm to 4 pm and at these times the waiting period will be longest. Once you are placed in the queue it is important not to press any digits on your phone and simply remain patient until you are connected. There is a direct dial number for making appointments using our automated booking system  0207 610 7066
We are continuing to monitor the system and to look for improvements.

 

Address book Address

Ashville Surgery
Swan House
Parsons Green Lane
London
SW6 4HS

Telephone Numbers Telephone Numbers

Appointments:
0207 371 7171
Fax:
0207 371 0101
Out of Hours:
020 8969 0808
Red buildingNHS Hammersmith and Fulham

Envelope and a pencil
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Noticeboard

Automated Appointment Booking Online

The facility to book appointments online is now available by using the website: https://systmonline.tpp-uk.com You will need to register for online facilities with reception to obtain a user name and password for this website.

 Patient Participation Group

Join now - the link is on the right hand side of this page.

Out of Hours

If you are registered with our practice as an NHS patient and need medical advice urgently at night, the weekend, bank holidays or at any time we are closed, telephone either NHS Direct on 0845 4647 or our out of hours service on 020 8969 0808.

Parsons Green Walk in Centre

A nurse run service open Monday to Friday 8am - 8pm for full walk-in services, Bank Holidays 9am - 5pm, Weekend mornings 9am - 1:30pm for a limited service.

5-7 Parsons Green, Fulham SW6 4UL -

020 8846 6758

All Night Pharmacy

Zafash Pharmacy is open 24 hours a day, 365 days a year.

233-235 Old Brompton Road, London SW5 0EA

020 7373 2798 

PALS (Patient Advisory and Liason Service)

NHS Hammersmith and Fulham's PALS team can provide information about other health services in the borough and general advice about your rights and entitlement to NHS treatment.

The PALS phone line is open Monday to Friday 9am to 5pm on 0800 389 9092 or you can e-mail pals@hf-pct.nhs.uk

Complaints and Compliments

We value our patients' feedback, good and bad. We hope you will always be satisfied with the care and support we provide; but if you are not please let us know. Call or write to our Practice Manager and we will do our best to resolve your concerns.  

There is also a formal NHS complaints process. To find out more about this contact NHS Hammersmith and Fulham's team on 020 8753 5299 or e-mail Complaintsteam@hf-pct.nhs.uk

 

Automated Appointment Booking by Telephone 

You can book an appointment, or amend or cancel an existing appointment, by dialling the surgery on 020 7371 7171 and selecting option 1 or by dialling 020 7610 7066.

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Self Check-In

We have a Self Check-in Terminal in Reception. Please use this whenever possible to check yourself in for your appointment. Always ensure that you have checked in at reception upon your arrival. Our team will only know to call you if they can see from our computer system that you have arrived.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website