Welcome to Ashville Surgery Online.
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
Online access to appointments & medical records
The facility to view your medical record online is available from 31 March 2016. You will need to register for online services with reception first.
If you have already registered for online services (appointment booking and repeat prescriptions online), you can log on to your account and go to the Manage Online Serivces. You can then request access to your "Detailed Coded Record".
To log on to online services, go to: https://systmonline.tpp-uk.com
Reports, certificates, insurance
Please note that the surgery has to charge an admin fee for certain types of report and associated paperwork (for example private insurance, medical reports, firearm certificates). For more details, please speak to reception.
Urgent on-the-day telephone calls
If you urgently need to speak to a doctor, you can leave your contact details with reception. The doctor on duty will call you back, discuss your urgent medical problem and then arrange an appointment if required. We no longer take calls for named doctors; the doctor on duty will return all calls.
It is important to give reception sufficient information for the doctor to priortise your call. Reception staff are bound by the same terms of confidentiality as all other healthcare professionals in the practice.
If you are on the duty doctor's list, you will need to keep your phone to hand so that you can answer if when the doctor calls. The doctor won't be able to call more than twice, and, due to issues of confidentiality, it may not always be appropriate to leave a message or telephone advice (particularly if you leave a landline number). Please be aware the call may come from a 'withheld number'.
Please use this service for problems which are genuinely urgent, and do not to ask for a call back just because it may be more convenient for you to speak to a doctor than to book an appointment. This will take up valuable time, and you will still be asked to arrange a routine review.
We are unable to offer a full comprehensive travel assessment. This can be done at any local travel clinic. Just search online for 'travel clinic' and it should bring up details of nearest clinics. We are able to administer NHS vaccines if recommended by the travel clinic.
Please note we only offer the following vaccinations: Hepatitis A, Tetanus and Typhoid.
For information on what vaccinations you need click here.
Friends And Family Survey
To complete our "Friends and Family" Survey, consisting of just 2 questions, please click on the "Friend & Family Survey" button on the right hand side of this page under "Have your Say". The survey will open for completion.
Results to date have been very encouraging and can be seen by clicking on the "Friends and Family Results" button together with text comments where respondents have agreed to publication.
Free 1 to 1 Health Trainer Service
Please click here for a leaflet on the free 1:1 Health Trainer Service for Hammersmith and Fulham. Health Trainer Service Flyer
Ashville Surgery Action Plan
Our current action plan for surgery improvements, developed with input from our Patient Participation Group (PPG), can be found by clicking on Patient Group on the right hand side of this page.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
2015-16 Patient Survey
We're seeking your views! Please complete our survey online: Ashville Surgery Patient Survey
You can also download a paper form Ashville Patient Survery Form which you can complete and return to the practice.
Your feedback is welcomed:
If you have had a positive experience click here to leave a review
For suggestions and other comments please complete a form at reception so that items can be followed up with you personally.
(Site updated 24/05/2016)