Appointments
Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
For all urgent requests, please use the PATCHS service. We do have a duty GP available all day (Monday to Friday) during opening times.
- phone us on 020 7371 7171 if you are unable to use PATCHs. Reception will ask you some questions and then either direct you to the most appropriate service (which might be the local walk-in centre or a local pharmacy) or they will add you to the duty GP list.
Please note this service is only for concerns that need to be dealt with urgently.
Routine appointments
To request a routine appointment in advance during opening times:
- use the PATCHS service
- If you are unable to use PATCHS, phone us on 020 7371 7171
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We run an evening surgery on Mondays and Wednesdays, and an early morning surgery on Fridays for pre-booked appointments only.
Please note that we will not be able to carry out blood tests in the evenings, and that we will not be open for walk-in patients.
Additional appointments are available within the local area, please see our extended access page for further information.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 020 7371 7171 during opening times
- if you’ve had a text reminder for your appointment at the surgery, you can simply reply CANCEL
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Urgent care and accident and emergency
What are urgent care centres?
Urgent care centres are an alternative to A&E. They are centres that treat minor injuries and illness that require urgent treatment that cannot be seen by your registered GP.
Where’s my nearest UCC?
For most people in Hammersmith and Fulham, the closest urgent care centre is based at Charing Cross Hospital or Hammersmith Hospital. They are staffed by experienced GPs and nurses, healthcare assistants and other healthcare practitioners.
Emergencies
A&E departments assess and treat patients with serious injuries or illnesses. You should visit A&E or call 999 for life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
If you need an ambulance call 999, the emergency phone number in the UK.
You can also dial 112, which is the ambulance number throughout the European Union.
Major A&E departments offer access 24 hours a day, 365 days a year, although not all hospitals have an A&E department.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10am and give one of our receptionists your specific details.
Home visits are only for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.